Sara Lugard Counselling in Romsey, Hampshire

Sara Lugard Counselling - Privacy Notice

On the 25th May 2018 General Data Protection Regulation (GDPR) legislation came into effect. GDPR replaces the previous date protection legislation, the Data Protection Act 1998.

Under GDPR you have rights as an individual, which you can exercise in relation to the information I hold about you.

GDPR requires that I, Sara Lugard, obtain consent to hold Personal Information about the clients with whom I am working.

The information you completed during our first meeting on the Client Information form is held on paper and is kept in secure locked storage.

I keep minimal session notes, which are anonymised and kept in secure locked storage. If I ask you to complete any other paperwork during our sessions I will hold that on paper in secure locked storage. Notes will be kept for a period of 5 years after counselling has ended in line with my insurance requirements.

You have the right to ask to see the information I hold about you. You have the right to ask for information about you to be erased as long as it is no longer relevant to the original purpose it was collected. You can also request any inaccurate information about you to be amended.

Should you email or text me I will delete these messages after reading and if relevant any saved emails will be kept on hard copy and stored securely. I will keep your email and telephone details for 3 months after therapy has ended or when I last hear from you.

I will use these details in the service of our work together, including contacting you about appointments and running my practice. I will not contact you for any other reason. I will never sell client personal information to a third-party organisation.

These details will not be shared except in the following circumstances:

The content of all sessions is confidential, including all records and notes and these shall not be processed or shared unless in the following circumstances:


Where your consent is given for confidence to be broken.

Where I am compelled to break confidentiality by a court of law.

Where information disclosed during the session is of such concern that confidentiality cannot reasonably be expected to be maintained, for example in the case of serious crime, or if I have reason to believe that there is a serious risk of substantial harm to yourself or others, in which case I reserve the right to contact the appropriate authorities. I would keep you informed prior to disclosure unless I consider that the urgency of the situation requires immediate action to safeguard the physical safety of yourself or others.

Where I am unable to contact you for example due to illness, I have appointed a colleague who would have access to your name and contact details to enable them to contact you in an emergency or if for any reason I am no longer able to work with you. In the event of my death they would be responsible for deleting your records and notes.

If you wish to withdraw your consent to my use of your data at any point please let me know in writing by letter or email, however data may need to be retained for lawful purposes in line with my insurance requirements in case it may become necessary to share your data in the case of legal action following a complaint, or a legal duty by court order

As a Sole Trader I, Sara Lugard am the Data Controller.

This policy may be updated from time to time, please check occasionally to ensure you are happy with any changes made.


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