Our Counselling is a safe environment that provides counselling help to anyone concerned about any aspect of their mental health, as well as teaching them to become counsellors.

01473 892551

Terms And Conditions

Guidelines for Practice

Ethics code

Sophia is a senior recognised member of the Sara Lugard Association for Counseling and Psychotherapy and is registered with the United Kingdom Council for Psychotherapy as a psychotherapist. She is an EMDR practitioner with accreditation. She is a signatory to the UKCP’s code of ethics.

Confidentiality

Confidentiality is a required component of all forms of counselling and psychotherapy. It supports the client’s sense of security and trust and contributes to the therapeutic relationship’s uniqueness. The Therapy Practice secures all records and is committed to safeguarding the confidentiality of any information gathered about its clients. All information collected and maintained is purely for the purpose of ensuring successful therapeutic therapy. For a more thorough explanation, please visit Confidentiality and Data Recording.

Unless the client and therapist agree to communicate something with a third party, all material will be kept secret. Where consent is required, a consent form will be utilised. The only exceptions to confidentiality would be if the therapist believed your life was in danger, if another person’s life was in danger, or if the therapist faced civil or criminal court procedures for failing to reveal the information. This would be discussed in advance, if feasible.

Policy against discrimination

The Therapy Practice is a firm believer in non-discrimination. It embraces uniqueness and variety and does not discriminate on the basis of age, gender and gender identity, sexual orientation or preference, marital/partnership status, religion, race, colour, national origin, handicap, heritage, or political belief.

Cancellation Invoices and policy on missed sessions

If you are unable to attend your appointment for whatever reason, please notify us as soon as possible. Seven days notice is required for cancellation. If you cancel with less than 24 hours notice or do not show up for your appointment, you will be charged the entire price. Where feasible, you may be provided an alternate appointment with sufficient enough notice.
You will be notified as far in advance as possible if your appointment has to be cancelled due to a holiday or for any other reason. I invoice retroactively and respectfully request payment within seven days of invoice presentation.

Associate Practitioner Referrals

All associate therapists are self-employed and regulated by their individual member organisations as practitioners. Individual associate therapists will have their own terms and conditions. It is critical to verify these contractual arrangements and to properly appraise yourself of any agreements and expectations between you and the associate therapist before making any referrals. All associate practitioners work independently of The Therapy Practice, and The Therapy Practice is not liable for any difficulties that develop as a result of a referral agreement. Any issues should be addressed directly to the associate therapist or to the member organisation of which they are a member.

It is strongly recommended that if you have concerns about any element of your physical or psychological well-being, you speak with Sara Lugard Counseling for an up-to-date assessment of your health requirements.

Confidentiality and Documentation

Confidentiality is a required component of all forms of counselling and psychotherapy. The Therapy Practice secures all records and personal contact information and will maintain the confidentiality of any information maintained about its clients in accordance with the BACP’s Code of Ethics. All information collected and maintained is purely for the aim of ensuring the continued efficacy of therapeutic treatment.

What data do I have and why do I have it?

On paper, I keep the contact information from your initial evaluation sheet in order to contact you.

Depending on the protocol we are using, I capture information about what you tell me throughout our sessions. Often, I take only brief notes that serve as a ‘aide memoire’ for reviewing the progress of your therapy as time passes. I provide an electronic template for various procedures, such as EMDR.

I keep track of how many sessions you have and how much money you spend on business expenses. None of these documents contain your complete name or other identifying information.

I will discuss with you how you like to be contacted, and it is critical that you tell me if any of these details change throughout your time as a client.

How is it kept?

The majority of session notes are maintained on paper and secured while not in use. Electronic data is saved on a personal computer and is password-protected. Contact information is stored on a password-protected work phone.

I keep appointments on paper in my diary and computerised records of the number of sessions and payments you make. Your records will be retained for the duration necessary to accomplish the purpose for which they were obtained. Clients do, however, have the ‘right to be forgotten,’ and their information will be deleted within a month of receiving a written request.

With whom is it shared?

Unless the client and therapist agree to disclose something with a third person, such as your Sara Lugard Counseling, all information will be kept secret. Where consent is required, a consent form will be utilised. The only exceptions to confidentiality would be if the therapist believed your life was in danger, if another person’s life was in danger, or if the therapist faced civil or criminal court procedures for failing to reveal the information. This would be discussed in advance, if feasible.

If I am unable to reach you (for example, due to unexpected infirmity), a trusted individual has access to my client list and will contact you directly. Additionally, this is a professional prerequisite. If I become aware of any data breaches, I will notify you immediately.

Access

Clients may seek access to their records verbally or in writing. Consent and approval of the client will be obtained for the purpose of communicating with them regarding their therapeutic arrangement. If I become aware of any data breaches, I will notify you immediately.